Reach Our Team

Welcome to Decorad Tech, headquartered on the endlessly charming Zappia Drive in Lexington, Kentucky, where smart living ideas and daily décor hacks are engineered not with magic, but with a stack of coffee-stained notebooks, reality checks, and occasional existential dread. Founded by Syrelia Vandell—whose passion for intuitive design is matched only by her resilience in the face of Every New Tech Trend Ever—our team exists to demystify home innovation. No, not the influencers’ version. The kind that actually works… for people who live in real homes with real routers and occasionally a stubborn old light switch.

So, you want to reach us. Whether it’s feedback on a smart lighting workflow gone rogue, a possibly-too-honest question about whether your vintage Polaroid wall is still “in,” or a desperate plea for help with a home automation project that now controls your blender at 3 AM—it’s OK. We’ve been there. Probably. Welcome.

Where to Find Us (Physically—If You Must)

We exist in analog, too. Our office—known to locals as “that one next to the hardware place with the hydrangeas out front”—is located at:

393 Zappia Drive
Lexington, Kentucky 40507, USA
Open Monday to Friday, 9 AM–5 PM EST

That’s Eastern Standard Time, for those triggering smart thermostats across time zones.

Want to Reach a Human?

Modern problems require actual humans, not chatbot loops or AI-generated apologies. We keep it old-school. You can pick up a phone or, if you’ve sworn off voice calls like the rest of us, just shoot us an email:

Phone: +1 859-402-3507 (no hold music, but also… maybe a pause if we’re untangling an API)
Email: [email protected]

Yes, we check it. Daily. Often with a sigh, but we do it, because someone here still believes in accountability. That someone rotates weekly.

Who You’re Talking To

We thought about pretending we had slick job titles like “Digital Harmony Champion” or “Ambient Experience Architect.” We don’t. Our teams look more like this:

Design Advisory: The ones who make sure your living room doesn’t look like a moody AI art fail. Practical? Ruthlessly.
Technology Support: Has opinions about smart plugs, and a tendency to test firmware on Sundays for no good reason.
Content & Trends: Collects data on what’s “timeless,” still trying to convince others that burnt orange was a mistake… again.
User Feedback: Reads all the “but why did my thermostat trigger my Roomba?” stories. Keeps us humble.

Whether it’s automation, room flow, or wondering why your AI mirror says your outfit is “courageous,” there’s someone in the building who gets it and probably also wrote something self-deprecating about it.

Here’s What Not to Worry About

No endless form wizards. One email will do it, no surveys currently disguised as “quick feedback loops.”
No fake care responses. If we say “we hear you,” someone actually did.
No “[email protected]” ghosts. We like you. We just don’t believe in passive-aggressive electronic banishment.

At Decorad Tech, we understand that reaching a team shouldn’t feel like submitting a form into the vast, beachball-spinning abyss of the internet. That’s why we treat communication like what it is: a lifeline between real people figuring out how tech can enhance a home instead of torment it.

What Happens After You Reach Out

You send a message. A real person on our Lexington team opens it. If it’s complex (read: mildly dramatic), we forward it to the expert most likely to have both the answer and at least one sarcastic comment. You get a reply within two business days, though usually sooner—unless we’re deep in testing a smart faucet that’s occasionally haunted. It happens.

If your email includes tech details, we love you more already. If not, don’t worry—we treat everyone with equal parts respect and suspicion of vague descriptions. (“My lights won’t dim anymore and also the cat sits on the router” tells us more than you’d think.)

Need Help Finding Something on Our Site?

Ah yes, the age-old cry: “I saw this thing about motion-sensor backsplash lighting last month and now it’s gone.” It’s not. Probably. You can usually find what you need by returning to our home base at Decorad Tech. Just don’t ask us why the article you want is always showing up second in search results. It’s a mystery to us too.

Message from the Original Chaos Coordinator

Syrelia Vandell, the founder and still semi-official patron saint of “Decorative Tech That Makes Sense,” built this company not because she thought home design needed more apps—but because she believed it needed less nonsense. Her philosophy: If your house demands a full IT support flow just to open a window blind, start over. That mantra still wanders the halls, muttered aloud at times of questionable innovation. Get to know our story.

If You’re Already Annoyed—Great.

If something on our site frustrated you, you’re not alone. We too have expectations, and occasionally rage-quit mid-scroll. Your complaint won’t surprise us. It will earn respect. We appreciate candor, especially if it comes with screenshots. We do not appreciate vague angst with no context—but we’ll even handle that if it comes with the right subject line. (“Feedback/Fire/The Kitchen Sensor Revolted Again” usually gets bumped to top of inbox.)

Communication matters. Done well, it’s art. Done terribly, it’s customer “live chat bots.” Choose art. Email us at [email protected] any time.

Before You Go, A Small Favor

Help us help you faster. Be specific, be sarcastic (we’ll love you for it), include attachments if you’re brave, and—above all—keep it real. We’ll return the favor. Always.

Looking for a Starting Point?

If you’re new here—or if your home still thinks it’s 2007 and isn’t mad about it—check out our homepage at Decorad Tech for some well-grounded chaos and semi-practical brilliance. You might even find something that doesn’t require troubleshooting.